Delivery Information

Shipping is charged based on weight & size for EMS delivery to most countries in the world. You will be able to see the total of your order including shipping before you are asked to confirm your order. 

Orders are normally despatched within 5-10 working days, and are all sent by signed or tracked EMS. Delivery usually shipped along HongKong that takes 1 to 2.5 weeks to most countries.

Please note: Some countries charge import taxes and duties for goods brought into the country. You are responsible for paying any taxes and duties and duties incurred, and for checking that the products you order are allowed to be imported.
Please check with your customs department before ordering if you are unsure.

When customer received the orders feel disappointed, require a refund or return or exchange, carbonbikeframe7.com reserve the right to charge two-way freight on all items returned for other reasons. after received returned products you will get you money back within 24 hours.

Note:Please keep all returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. The issue must be reported within 3 days of receiving shipment.

Lost Package

Carbonbikeframe7.com provide all shipping methods have online tracking records, We have double checked customers shipping address before send out. If customer hasn’t received the package after 20 days of dispatching from our customer service department, please contact us in time which we will check the statue of Order for you. Once verification lost package, we guaranteed refund the full amount.